Understanding workplace voice and silence

Abstract

It is important for managers to gather feedback from employees in order to make important organizational decisions. However, employees don’t always provide open and honest feedback to their managers. Where organizations have a large number of employees who routinely withhold information from management, a culture of silence is said to exist. This article provides a background to the workplace silence literature and highlights the mismatch between employee and management views surrounding the value of feedback in the workplace. Suggestions are also provided for ways in which managers and employees can communicate more effectively.

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Brooks, S., (2014) “Understanding workplace voice and silence”, EWOP in Practice 6(1), 26–37. doi: https://doi.org/10.21825/ewopinpractice.87082

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Sarah Brooks (University of Sheffield)

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