Knowledge sharing effectiveness: The role of group identification, trust and hot-desking

Abstract

This study was conducted in a knowledge intensive company to establish key factors contributing to employees’ perceptions of knowledge sharing effectiveness (KSE), and to explore the impact of remote working at both group and company level. Several factors were considered including identification, motivation, hot-desking and client-based working. Analysis of questionnaire data showed that identification with the group was a consistent key predictor of group KSE, and trust that knowledge would be used fairly and appropriately was a consistent key predictor of company KSE. While hot-desking and being client-based had little impact on ratings of KSE, hot-desking had negative implications for group identification.

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Bonsall, K., (2011) “Knowledge sharing effectiveness: The role of group identification, trust and hot-desking”, EWOP in Practice 4(1), 5–17. doi: https://doi.org/10.21825/ewopinpractice.87067

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Kate Bonsall (University of Sheffield)

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